Privacy Policy | The Home of Heritage

The Home Of Heritage (‘we’) are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Statement outlines how we collect, use, and protect your personal information when you visit our website or interact with our services.

1. Information We Collect

When you interact with our website or contact us regarding accommodation enquiries, we may collect the following personal information:

Personal Identification Information: Name, email address, phone number, and any other details you provide in the enquiry form or when you contact us.
Usage Information: Information about how you access and use our website, including device details, IP address, browser type, and browsing history.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries regarding accommodation availability.
To improve and personalize your experience on our website.
To provide you with relevant information about accommodations and services we advertise.

3. How We Share Your Information

We act purely as a marketing and advertising service for accommodation providers, real estate companies and relevant organisations we choose to represent and work with. When you submit a property enquiry through our platform, your information will be passed on to the relevant provider. Please note that:

We do not handle bookings: All bookings and payments are managed directly by the accommodation providers. We do not process or store payment information. While we represent providers offering a high standard of accommodation and services, we cannot guarantee the individual guest experience.
Third-Party Providers: We may share your enquiry details with accommodation providers who will be able to respond to your request. These providers may collect and use your information in accordance with their own privacy policies.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to, secure transmission protocols (e.g., SSL encryption), firewall protection, and regular system audits.

Although no method of data transmission or storage is 100% secure, we follow industry-standard security practices and continually review our security measures. We aim to protect your personal data in the same way that similar companies in the accommodation and advertising sectors do.

5. Your Rights

Access and Correction: You have the right to access the personal information we hold about you and request corrections if necessary.
Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any email we send you, or by contacting us directly.
Data Retention: We will retain your personal information only for as long as necessary for the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

6. International Data Transfers

We do not transfer or disclose personal information, including email addresses, to third parties outside of Australia unless required to do so by law or in connection with providing our advertising services. If you choose to subscribe to our newsletter, we will not disclose your email address to anyone, and we will not transfer your personal information to international locations. We respect your privacy and will only use your details in accordance with this Privacy Statement.

7. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this statement periodically to stay informed about how we are protecting your personal information.

8. Contact Us

If you have any questions or concerns about our Privacy Statement or our data practices, please contact us at:

The Home Of Heritage Pty Ltd

hello@thehomeofheritage.com